|
Feature |
Exchange 4.5 |
Exchange 5.0 |
|
Navigation Tree |
Left-clicking on a location/device icon or name presented a navigation menu that provided access to Inventory, Reports, or Tickets. | Left-clicking on a location/device icon or name always opens the Network Details tab with the Trouble Ticket, Alarm, Inventory, or Work Tickets sub-tab selected (whatever was the last sub-tab selection). Right-clicking on a tree element allows access to Reports. |
| The navigation tree could be filtered by product (WAN/LAN/Security/Server) as well as status (Tickets/Alarms Only or Full Listing). |
You can filter the network tree by status (All Devices or Failed Devices) and by product (WAN/LAN/Security/Server). For more information, see Navigating the Network Tree... | |
| Location/device status showed only two states: up (green) or fail (red). Additionally, the status of all items in a tree branch was set by the state of a single item. For example, a failed virtual port would set the state of the entire network tree to red. |
The location/device status shown is visually "nested" so that site status shows as up (green) even if there is a failed (red) element or device. For more information, see Navigating the Network Tree... | |
|
Dashboard |
Access to the Dashboard was via a link on the Home page. | You can access the Dashboard via the Dashboard sub-tab on the Home tab. |
|
Trouble Ticket Details |
Ticket details were shown as a single page in the Events tab. | You can see trouble ticket details in the lower pane of the Trouble Ticket sub-tab of the Network Details tab. Above the Details pane is a list of all open trouble tickets |
|
Close Ticket |
The ability to close a ticket was not available. | You can close
tickets via the Close
Ticket button
on the ticket details shown in the Trouble Tickets sub-tab of the Network
Details tab.
NOTE: This feature depends on your role and permissions. |
|
Send Link |
The ability to send a link was not available. |
By clicking
the Send Link button on the ticket details
shown in the Trouble
Tickets sub-tab of the Network
Details tab,
you can send a link from any open trouble ticket to other Exchange users.
NOTE: This feature depends on your role and permissions. |
|
Alarms |
Alarms were viewed in the network navigation tree after setting a preference in the Preference sub-tab under the Home tab. This preference would affect the ActiveMap display as well. | You can see all open alarms and trouble tickets in the navigation tree (network tree). A single element may have both an open ticket and an active alarm. When you click on a failed device in the tree, the Network Details tab opens. Look for a checkmark on the Trouble Ticket or Alarms sub-tabs, indicating there are open tickets or active alarms. ActiveMap may only show you tickets or alarms set via a preference in the My Settings tab. |
|
Work Tickets |
Work tickets were accessed from the Events > Work Tickets search screen. | You can see
all open work tickets in the Network Details > Work Tickets sub-tab as well
as searching for work tickets in the Search > Work Tickets query screen.
NOTE: The presence of work tickets does not affect the status of the network tree, but, if there are open tickets available for the selected tree location or device, a checkmark is displayed on the Work Ticket sub-tab. |
|
Tickets and Inventory Search |
The Event tab allowed searches for Alarms and Trouble and Work tickets. The Installs and Inventory tabs allowed searches on those respective tickets. | You can access
most searches via a single menu under the Search tab. In addition, there is a
QuickSearch feature on the main page that
allows you to search open trouble tickets by ID
number.
NOTE: Only admin users have the Search Invoices option at Support > Account Feedback > Invoices. |
|
Reports |
Reports were accessed via a series of "drill-down" pages or sub-tabs in the Report tab. Device reports were accessed only via the network tree. | You can access all reports via a single menu under the Reports tab, including device reports. Shortcuts to the Reports main page are available via right-clicking the network tree. |
|
MACD |
The Move Site, Add Site, Change Request/Services, Disconnect Site, and General were separate forms accessed from the MAC tab. | You can handle all move, add, change, disconnect, and general requests with a single form (Request Service) accessed via the Problems and Requests sub-tab under the Support tab. |
|
User Admin |
For Exchange administrators, the User Admin sub-tab was available under the Support tab. | The User Accounts sub-tab appears under the Admin tab, available for users with the Admin role and permissions. |