Navigating the Network Tree, Menu Bar, and Tabs

The information and functions in Exchange are arranged by topic and type across the following three major navigational areas:

 

 

Network Tree

The left navigation area of the display window is the Network Tree. This navigational aid arranges your network by geographical location and gives you the option to drill-down into more levels of detail.  The information shown is customized based on your network.

 

The  filters at the top of the Network Tree are:

 

 

NOTE: The colors of the icon's parts in the tree indicate the state of the associated network elements.

 

 

Different combinations of the two colors reveal the varying severity of any network problems and apply to the main navigation tree, the Service Request tree, and all selection trees for device-level reports:

 

Location Icons  - The location icons represent a Customer, Country, State, or City. Based on a parent-child relationship, the outer icon represents the parent, and the inner icon represents all the children of that parent. The parent icon color is determined by the best state of all the children icon.  For example, if any child of a parent is green, the parent is green, otherwise, the parent is red. The child icon color is determined by the worst state of all of the children in that parent-child path (hierarchy). For example, if any child device below the parent is red, the child icon color is red, otherwise, the child icon is green.

 

Site Icons - Site icons are based on the same parent-child relationship as the location icons, and the color feedback of the icons works the same way.

 

Device Icons - Like the location icons, devices are represented with an inner and outer icon. If all the elements of a device are in alarm, the device icon is solid red (both inner and outer icon). If some but not all elements of a device are in alarm, then only the inner icons will be red, and the device icon will be partially red. Otherwise, the device is solid green (both the inner and outer icon).

 

Site Icon Examples

                                               

                                                                            

          All Good                                     All Fail                               Failed Element

 

NOTE: As well as having a color change from green to red, failed devices are represented by an "X."

 

The Expand All button opens every branch within the Network Tree. The Collapse button resets the tree to the prior state, or the highest-level collapses to the level you are at. Clicking the + or - boxes on the tree expands or collapses single branches of the tree.

 

NOTE: Sometimes the quantity of data being accessed when expanding the network tree can cause performance issues.  To prevent performance issues, Exchange reacts in the following ways:

 

 

Select items in the Network Tree by left-clicking the element. Left-clicking the icon or name opens the Network Detail tab for that element. Right-clicking shows a pop-up menu for Reports that includes options for several report types.

 

Located above the Network Tree Filters section is the Search Trouble Tickets control. This control provides you with a convenient path to quickly see a specific trouble ticket if you know the open trouble ticket number (ID).   

 

To search for an open trouble ticket by ticket number:

 

  1. Enter the trouble ticket number, and click Search Trouble Tickets.

  2. The trouble ticket details appear in the Network Details > Trouble Tickets sub-tab pane.

 

Menu Bar

The menu bar consists of four options. These options are:

 

 

NOTE: This action will reset the Remember Me option.

 

Tabs

The majority of Exchange content appears in the right pane and uses a tab structure to enable access to specific information.

 

The following list provides a description of tabs and sub-tabs:

 

 

Related topics:

 

Navigating Exchange and Viewing the Network Status

Active Map

Dashboard

Inventory