Working with Network Operations

Network Operations is always available to provide the services you need. To ensure you get the best possible service, we created a formal process for notifying Operations that you have an infrastructure problem or that you need to make changes to your network. This process takes two forms:

 

 

Related topics:

 

Reporting a Problem

Requesting Service

Viewing Alarms

Tracking a Trouble Ticket

Sending a Trouble Ticket Link

Closing a Trouble Ticket

Tracking an Open Service Request (Work Ticket)

Viewing a Closed Service Request (Work Ticket)

Viewing the Installation Calendar

Ticket Metrics