You can report a problem with the network, which results in Operations creating a trouble ticket to follow the problem to resolution. A trouble ticket can also be created automatically by the system.
To report an undetected problem:
Select the Support > Problems and Requests sub-tab. The Report a Problem section appears.
Read the instructions provided, and call your Operations technician at 1-800-234-9034. To ensure prompt service, please have the name of the problem device and the error symptoms identified.
Related topics:
Working with Network Operations
Tracking an Open Service Request (Work Ticket)
Viewing a Closed Service Request (Work Ticket)
Viewing the Installation Calendar