As an administrator, you can add new users, reset passwords, and modify user profiles.
To add a new user:
Select Admin > User Accounts. A list of existing usernames appears.
Click Add Account. The Account Settings form appears.
Enter Username, Password, Confirm Password, First Name, Last Name, e-mail address, Primary phone, Mobile phone, and Pager.
You will also see a list of roles that you can assign to the user. Each of the roles has its own permissions. The following table contains the roles and definitions for the role permissions.
NOTE: As an administrator, the list of roles you see will be based on your user ID. Channel Admins will only see the Channel Admin role assignment option when assigning roles to channel users.
|
Role |
Has Permission To |
|
NetSolveUser |
View the channel tree, customer tree, and device trees for all customers |
|
View the customer tree and device trees for the applicable channel | |
|
NetSolveAdmin |
View/update roles for user accounts |
|
View individual resource permission assignments for user accounts | |
|
View the Admin tab | |
|
View user accounts | |
|
Allows you to flush ACLs and remove a user account. These are both buttons on the User Accounts sub-tab on the Admin tab. | |
|
ChannelUser |
View the customer tree and device trees for the applicable channel |
|
ReadOnlyWANLAN |
View the Engineering Analysis report |
|
View the WAN Availability report | |
|
View the WAN Logical Circuits Availability report | |
|
View the Tickets Affecting WAN Availability report | |
|
ReadOnlyIPT
|
View the CallManager Cluster Availability report |
|
View the IPT Registered PRI Utilization report | |
|
View the Overall CallManager Cluster Availability report | |
|
Enables the user's Server product filter button on the network tree and shows servers in the tree | |
|
View server devices in the Inventory sub-tab list (the details in the lower pane are unaffected) | |
|
ReadOnlySecurity |
View the Top 10 Types of Attack report |
|
View the Top 10 Attacked Hosts report | |
|
View the Top 10 Sources of Attack report | |
|
View the PIX Audit Log report | |
|
View the Threat Exposure: Daily report | |
|
View the Threat Exposure: Monthly report | |
|
View the Security Event Response Time report | |
|
View the Security Event Rate of Occurrence report | |
|
Enables the user's Security product filter button on the network tree and shows servers in the tree | |
|
View security devices in the Inventory sub-tab list (the details in the lower pane are unaffected) | |
|
ReadOnlyServer |
Enables the user's Server product filter button on the network tree and shows servers in the tree |
|
TicketUser |
View the Request Service button on the Support tab, create work tickets, and search the tab for work tickets |
|
Access the Close ticket button on the Trouble Ticket detail tab | |
|
CustomerAdmin |
View/create/update/delete site groups |
|
View/create/update/delete site contacts | |
|
View/create/update/delete user accounts | |
|
View/update roles for user accounts | |
|
View/update the auto-close interval on My Settings page | |
|
View the Invoice search page | |
|
View the Admin tab containing the view of user accounts | |
|
| |
|
BasicUser*** |
View the Home tab |
|
View the Details sub-tab on the Home tab | |
|
View the My Settings sub-tab on the Home tab | |
|
StandardCustomer |
View the Network Details tab |
|
View the Reports tab | |
|
View the Support tab | |
|
View the Searches tab | |
|
View and execute the Installs search from the Searches tab | |
|
View and execute the Alarms search from the Searches tab | |
|
View and execute the Inventory search from the Searches tab | |
|
View and execute the Trouble Tickets search from the Searches tab | |
|
View and execute the Work Tickets search from the Searches tab | |
|
View the ActiveMap tab | |
|
View the Dashboard sub-tab on the Home tab | |
|
View the Inventory sub-tab on the Network Details tab | |
|
View the Trouble Tickets sub-tab on the Network Details tab | |
|
View the Alarms sub-tab on the Network Details tab | |
|
View the Problems and Requests sub-tab on the Support tab | |
|
View the Account and Feedback sub-tab on the Support tab | |
|
View the Work Tickets sub-tab on the Network Details tab | |
|
Enables the user's WAN product filter button on the network tree and shows servers in the tree | |
|
View WAN devices in the Inventory sub-tab list (the details in the lower pane are unaffected) | |
|
Enables the user's LAN product filter button on the network tree and shows servers in the tree | |
|
View LAN devices in the Inventory sub-tab list (the details in the lower pane are unaffected) | |
|
View and update the Active Map settings on the My Settings tab to show either tickets or alarms | |
|
View the Mean Time to Isolate report | |
|
View the Mean Time to Notify report | |
|
View the Mean Time to Resolve: Single Event report | |
|
View the Mean Time to Test report | |
|
View the Trouble Ticket Cause Analysis report | |
|
View the Trouble Ticket Origination Analysis report | |
|
View the Trouble Ticket Volume: Top 10 Sites report | |
|
View the Trouble Tickets: Open vs. Closed report | |
|
View the Work Ticket Summary report | |
|
View the Fault Event Response Time report | |
|
View the Device Availability report | |
|
View the Device Type Availability report | |
|
View the Mean Time to Resolve: Multiple Events report | |
|
View the Traffic Analysis report | |
|
View the Operational Availability report | |
|
View the Performance: Monthly report | |
|
View the Performance: Weekly report | |
|
View the Device Type: Monthly Low Exceptions report | |
|
View the Device Type: Monthly High Exceptions report | |
|
View the Device: Daily report | |
|
View the Device: Weekly report | |
|
View the Performance: Daily report | |
|
| |
|
FramePlusCustomer |
View the Network Details tab |
|
View the Reports tab | |
|
View the Support tab | |
|
View the Searches tab | |
|
View and execute the Installs search from the Searches tab | |
|
View and execute the Alarms search from the Searches tab | |
|
View and execute the Inventory search from the Searches tab | |
|
View and execute the Trouble Tickets search from the Searches tab | |
|
View and execute the Work Tickets search from the Searches tab | |
|
View the ActiveMap tab | |
|
View the Inventory sub-tab on the Network Details tab | |
|
View the Trouble Tickets sub-tab on the Network Details tab | |
|
View the Alarms sub-tab on the Network Details tab | |
|
View the Problems and Requests sub-tab on the Support tab | |
|
View the Account and Feedback sub-tab on the Support tab | |
|
View the Work Tickets sub-tab on the Network Details tab | |
|
View and update the Active Map settings on the My Settings tab to show either tickets or alarms | |
|
Enables the user's WAN product filter button on the network tree and shows servers in the tree | |
|
View WAN devices in the Inventory sub-tab list (the details in the lower pane are unaffected) | |
|
Enables the user's LAN product filter button on the network tree and shows servers in the tree | |
|
View LAN devices in the Inventory sub-tab list (the details in the lower pane are unaffected) | |
|
View the DSU report |
*** The BasicUser role is required for all users, so it is not part of the displayed list.
Check the check boxes for the appropriate roles.
To enable the account, check the Active check box.
Click Save Account. The page re-appears with the new username added to the username list.
Related topics:
Assigning Site Groups (Admin Only)
Deactivating/Reactivating a User (Admin Only)
Impersonating a User Account (Admin Only)
Resetting a User Password (Admin Only)