Q:The time zone on Active Map is not set to my time zone.
A:Select the Home > My Settings tab. To select the desired Time Zone in the General Settings pane, use the drop-down menu. Be sure to save your preferences by clicking the Save Settings button.
Q:When I click a site that’s down (red) in Active Map, all I get is Site Information. I don’t get the trouble ticket information.
A:Before clicking a down site or circuit, make sure that you have checked the View Tickets radio button on the Active Map Control Panel.
Q:Active Map won't let me click a site or circuit. When I try to select a site or circuit, it re-centers the map but does not select the site.
A:Before clicking on the site or circuit, make sure that you have checked the Site Information radio button on the Active Map Control Panel.
Q:We are planning scheduled maintenance. How do I notify you?
A:To notify us and prevent unexpected trouble tickets and notifications, call your Network Engineer or Operations.
Q:How do I find out what my circuit IDs are or what IOS versions and hardware platforms I am running at each of my sites?
A:See Search Inventory. If you choose Download Inventory from the query screen, you will see a pop-up window that will allow you to choose the specific criteria you are looking for. The information will be imported into an Excel Spreadsheet, and you will receive an email from Exchange when the information is ready for you to retrieve.
Q:How do I print the reports?
A:After selecting the options for the print format you want, use the icon or arrow Print option to print the report.
Q:Who do I contact in the event my reports are not showing up?
A:If you are experiencing problems with your reports, contact your Network Engineer or Operations. Their contact information is at Support > Account and Feedback > Contact.
Q:What are all of these additional devices showing up on the tree for a site?
A:They are additional equipment at the site such as modems, switches, CSUs/DSUs, etc.
Q: Why doesn't the Web portal fit my screen even though it is set to 1024x768 pixels?
A: Your screen resolution must be set to Normal Size. To check, go to the Start > Settings > Control Panel. Open Display, and click the Settings tab. In the Display drop-down menu, ensure that the DPI setting shows "Normal size (96 DPI)." To save the setting, click OK. For new display settings to take effect, you may have to re-launch Exchange.