Tickets Affecting WAN Availability

The Tickets Affecting WAN Availability report shows you the detailed ticket information for tickets that affected monthly WAN availability. This report allows you to view the tickets that were used to calculate availability during a month.

Report Example:

To run a Tickets Affecting WAN Availability report:

Select the Reports tab.
From the Available Reports categories, select Availability > Tickets Affecting WAN Availability.
From the Available list, select month(s) to include in the report, and click the arrow to transfer the information into the Selected list.
Click Continue.

NOTE: You will see a message screen that shows the time until the report results

are complete. To exit the results page and send the report to the Stored Reports

page for later viewing, click Send to Stored Reports.

When viewing the report, you will see a grid containing the following information:

Ticket
Ticket Status
Circuit ID
Date Opened
Date Closed
Date Resolved
Resolution
Reported By
Site Affected (1)
Site Affected (1)
Product Type
Downtime

For information on different ways to display and/or print report output, see Report Options.