WAN Availability

The WAN Availability report provides you with a summary view of the monthly managed availability of WAN connectivity for the selected date range. The WAN Availability report allows you to determine your WAN SLA availability.

Calculations:

The WAN Availability report calculates the availability of your network by taking the total possible available network hours, minus downtime not covered by the SLA (for example, no access time or power outages) and dividing by total possible available network hours, multiplied by one hundred, to produce a percentage.

WAN Availability = ((Total WAN Network Hours – Managed Downtime)/Total WAN Network Hours) * 100

NOTE: See the WAN Logical Circuits Availability report for Total WAN Network Hours and the Tickets Affecting WAN Availability report for Managed Downtime.

Report Example:

To run a WAN Availability report:

Select the Reports tab.
From the Available Reports categories, select Availability > WAN Availability.
From the Available list, select month(s) to include in the report, and click the arrow to transfer the information into the Selected list.
Click Continue.

NOTE: You will see a message screen that shows the time until the report results

are complete. To exit the results page and send the report to the Stored Reports

page for later viewing, click Send to Stored Reports.

When viewing the report, you will see a graph containing information matching the options you selected.

For information on different ways to display and/or print report output, see Report Options.