Exchange 5.0 Site Map

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Tabs	Problems and Requests
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Navigation Tree	Account Team Information

Home	Searches
Details	Search Trouble Tickets
Dashboard	Search Alarms
My Settings	Search Work Tickets
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Network Details	Search Installs
Trouble Tickets	Search Invoices (Admin Only)
Inventory
Alarms	Active Map
Work Tickets

Reports	Admin
Stored Reports	Modifying Your User Profile
Analysis	Adding a New User (Admin Only)
Traffic Analysis Report	Assigning Site Groups (Admin Only)
Performance: Daily	Deactivating/Reactivating a User (Admin Only)
Performance: Weekly	Impersonating a User Account (Admin Only)
Performance: Monthly	Resetting a User Password (Admin Only)
IPT Registered PRI Utilization
Engineering Analysis Reports	Ticket Metrics
	Mean Time to Notify
Availability	Mean Time to Test
Operational Availability**	Mean Time to Isolate
Device Type Availability	Mean Time to Resolve: Single Event
Device Availability	Mean Time to Resolve: Multiple Events
WAN Availability	Trouble Ticket Cause Analysis
Tickets Affecting WAN Availability	Trouble Ticket Origination Analysis
WAN Logical Circuits Availability	Trouble Ticket Volume: Top 10 Sites
Overall CallManager Cluster Availability	Trouble Tickets: Open vs. Closed
CallManager Cluster Availability	Fault Event Response Time
	Work Ticket Summary
Exceptions
Device: Daily	Custom Reports
Device: Weekly	Dial Backup Test
Device Type: Monthly Low Exceptions	DSU
Device Type: Monthly High Exceptions

Security
Security Event Rate of Occurrence
Security Event Response Time
Threat Exposure: Daily
Threat Exposure Monthly
Top 10 Types of Attack
Top 10 Attacked Hosts
Top 10 Sources of Attack
Top 10 Destinations of Denied Packets**
Top 10 Destinations of Denied Packet by Device**
Top 10 Sources of Denied Packets**
Top 10 Sources of Denied Packets by Device
PIX Audit Log

Future Functionality**